System architecture

• Users - users work with Alvao primarily in a web browser. They can use also Alvao apps for MS Teams, MS Outlook, and the mobile application.

• Alvao Server - this block is provided as a managed cloud service in ALVAO SaaS. In on-prem setup, you need to manage the following components by yourself.

  • Alvao WebApp (WA, WebApp) - is a primary web application users work with. It runs on the MS IIS/ASP.NET platform. The app supports all common workflows from ticket submission, through asset tracking, to system administration.

  • Sql database - Azure SQL Database or MS SQL Server is used as the database system.

  • Alvao Service - a server component that performs all backend operations, like sending e-mail notifications to users, importing emails from service mailboxes, etc.

  • Alvao REST API - the REST API interface used by ALVAO for Outlook, ALVAO for Teams, Mobile app, custom extension apps, etc.

  • Custom Apps WebService - a service executing custom extension applications in a secure isolated environment.

  • Deprecated

    • Asset Management Collector (AM Collector, Collector) - a windows service integrating Alvao with Microsoft System Center, see the Microsoft System Center Configuration Manager Connector.

    • Asset Management WebService (AM WebService, AM WS) - this web service is provided only to smoothly upgrade Alvao Agent to version 25.1 on computers. New version of Alvao Agent use Alvao REST API instead of AM WS.

• Scanned endpoint devices

  • Alvao Agent - a service for Windows that is deployed on every computer to regularly scan its hardware and software configuration.

  • Alvao SNMP Scanner - an application installed on one computer in local network to regularly scan other devices in the network using SNMP protocol. It is used by the ALVAO SNMP Network Discovery module.

• External services - set of external service optionally utilized by Alvao. In typical installations, MS Entra ID and MS Exchange (Microsoft 365) are recommended.

• Integrations - Alvao integrates with many 3rd-party systems.

PaaS solution infrastrucutre prices

Mode	Virtual Server	App Service	Virtual Server Price (monthly)	App Service Price (monthly)
Application Layer	Web Server (WA, CAWS, REST API, AMWS) Services (ALVAO Service, Intune Connector Service)	Web Server (WA, CAWS, REST API, AMWS) Web Job (ALVAO Service, Intune Connector Service)
Azure Plan	B2ms / B4ms / D4s_v3	Premium v3 P1V3 / Premium v3 P2V3 (possible to join existing plans if performance is sufficient)	68 EUR / 136 EUR / 272 EUR	224 EUR / 448 EUR
Disk	Standard SSD – 128 GiB	– (included in service)	9 EUR
Internet Publishing	Certificate + firewall network access	Certificate + firewall network access
Database	Standard 50 DTU (up to 500 users/PC) / 100 DTU (500 – ???) / 200 DTU (3000 – ???)	Standard 50 DTU (up to 500 users/PC) / 100 DTU (500 – ???) / 200 DTU (3000 – ???)	130 EUR / 226 EUR / 413 EUR	130 EUR / 226 EUR / 413 EUR