Service Desk AI Assistant sample service Service Desk AI Assistant sample service The service is used to import custom fields for Service Desk AI Assistant. It can be removed after import. T ALVAO 9999 false true false false 12153610 0 false false false tHdTicketCust CommunicationVector Communication vector A vector used to compare the similarity of ticket communication. 101 false false false nvarchar -1 false tHdTicketCust FieldsVector Fields vector A vector used to compare the similarity of ticket fields. 102 false false false nvarchar -1 false tHdTicketCust ObjectsVector Objects vector A vector used to compare ticket objects. 103 false false false nvarchar -1 false tHdTicketCust Summary Summary Summary of ticket communication. 104 false false false nvarchar -1 true tHdTicketCust SolutionProposal Solution Proposal Contains solution proposal based on the new ticket message. 105 false false false nvarchar -1 true tHdTicketCust MajorIncidentScore Major incident score (%) 106 false false false float true tHdTicketCust GeneratedKnowledgeId Generated Knowledge Id ID of knowledge base article generated by assistant 107 false false false int true tHdSectionCust AssistantFindSimilarTickets Ticket - Assistant tab - Show Similar tickets Display a list of found similar tickets with similarity in percent. 83 false false false bit true tHdSectionCust AssistantFindTicketsSolution Ticket - Assistant tab - Possible solutions - Show resolved tickets and knowledge Display a list of solution messages found in similar tickets or in the knowledge base articles. 84 false false false bit true tHdSectionCust AssistantRecommendServicesForTickets Ticket - Assistant tab - Show Preferable services Display the most appropriate services that are automatically offered based on the content of the ticket. 82 false false false bit true tHdSectionCust AssistantDetectMajorIncident Ticket - Assistant tab - Show Major incident score Display total score and symptoms of major incident. For each new ticket the major incident score will be calculated. 87 false false false bit true tHdSectionCust AssistantShowSummary Ticket - Assistant tab - Show Summary Display the summary of the ticket communication. 81 false false false bit true tHdSectionCust AssistantShowSolutionProposal Ticket - Assistant tab - Possible solutions - Show Other solutions (AI-generated) Display a solution proposal on the base of the new ticket message. 85 false false false bit true tHdSectionCust AssistantAutoCreateKnowledgeFromTickets Automatically create knowledge (ALVAO Knowledge Base AI Assistant module) Automatic creation of knowledge articles from groups of similar resolved tickets. 88 false false false bit true tHdSectionCust CommunicationVector Section communication similarity vector A semantic vector of average ticket communication in the service. 92 false false false nvarchar -1 false tHdSectionCust FieldsVector Section fields similarity vector A semantic vector of average fields content in the service. 93 false false false nvarchar -1 false tHdSectionCust ObjectsVector Section objects similarity vector A semantic vector of average objects in the service. 94 false false false nvarchar -1 false tHdSectionCust MajorIncidentScore Major incident score (%) Set this value between 0-100% for service that is critical for major incidents. 90 false false false float true tHdSectionCust LastVectorTicketId Last Vector Ticket ID Contains ticket ID where was the vector calculated as last. 91 false false false int true